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Free e-book: Windows 7 troubleshooting tips
Do you hate when you (as a system administrator or tech support) get a call from somebody from your office, with question: “What’s wrong with my PC? Come here and fix it!”? I’m sure you do. And most of the problems can be solved easily by users themselves, without the need for you intervention. But it seems they just like to call you. There is a solution for your problem.
Mitch Tulloch, a Microsoft Most Valuable Professional and lead author of the just-published (and hot-selling) Windows 7 Resource Kit (Microsoft Press, 2010; ISBN: 9780735627000; 1760 pages), has created a short e-book called “What You Can Do Before You Call Tech Support.” This e-book has only 11 pages, and it covers some basic problems users have daily and solutions for solving them. Print it out, and give it to your users to read it over the lunch. It could help.
You can download the e-book in XPS format here and in PDF format here.
Original post is published at Microsoft Press Blog.
By Ilija Brajkovic | October 29, 2009
Tags: ebook, free, windows, windows7
Category: books | Comments
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